Description
You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives.

Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.

Find your place in technology on.Functional Description:Storage tower is part of Distributed Infrastructure & Data Services - DI&DS tower (Global Infrastructure) and provides 7x24x365 management and support for American Express' enterprise Storage services.Purpose of the Role:Senior Infrastructure Engineer role will provide day to day operational support for Storage administration and automation initiatives.

This team manages storage throughout the delivery lifecycle and executes automation-led daily operations embedding self-service, self-healing and programmatic interfaces, including deployment of new Storage infrastructure and delivery of reliable, scalable and cost-effective storage solutions.Responsibilities:Manage delivery, support and maintenance of Storage solutions and tools, including day-to-day administration, configuration, provisioning and reclaim of SAN, NAS, Object, Backup, and Software-defined Storage.Drive the framework, development & delivery of automation to deliver routine tasks like provisioning, catalogue, slack-based self-service capabilities, monitoring, web APIs, as well as new capabilities enhancing customer experience, productivity, and overall availability of Storage systems.

Manage capacity, performance, reporting and availability of enterprise Storage solutions, including active system monitoring and management.Drive Storage infrastructure issue resolution support, including problem analysis and development of problem circumvention solutions. Strong trouble-shooting skills are preferred.

Deployment and validation of system changes including scheduled and emergency maintenance, patch management and upgrades to Storage infrastructure.Partner to perform due-diligence on new Storage products, architecture, solutions, tools and standing-up of the service offering. Perform operational readiness testing of new platforms, products and changed infrastructure.

Ensure infrastructure is managed and operated in accordance with AXP policies and standards, including Security Compliance.Execute Storage infrastructure projects to improve availability, reduce costs and enhance customer experience. Knowledge of ITIL based Storage Infrastructure support processes, including incident, problem, and change management is required.

Note: Schedule may be a non-standard work week to ensure 24x7 coverage.MINIMUM QUALIFICATIONS:Experience:Around 10 years of proven experience of managing NAS, SAN, MDS, Backups and Object Storage products, including knowledge of hardware deployments, configuration, performance management, and troubleshooting. 8+ years of core experience with enterprise tools to manage Storage Alerting, Threshold monitoring, Performance, Capacity & Utilization reporting, etc.

(eg Unisphere, ONTAP, Native GUI, ActiveIQ, Auto-support, OCUM/OPM, iCinga, ServiceNow, PURE1, OneFS, HyperIQ, Helios)4+ years of experience with Automation, driving development of self-healing and self-service utilities stitched via API integration or front-end GUI interfaces.Academic Background:Minimum Bachelor's degree in Computer Science/Management Information Systems, or equivalent experience preferred.Technical Skills/Capabilities:Possesses good technical knowledge of Storage, Switching, Protocols, and Servers, including SAN with EMC PowerMax, PowerFlex, & PURE arrays (FC, iSCSI, NVME over Fabric), NAS with NetApp AFF & PowerScale arrays (NFS, CIFS), Backup with Cohesity, Object (S3) with Cloudian, ECS, Object Scale arrays, etc.

Possesses SME knowledge for scripting languages, such as Public APIs, Ansible, Python, FLASK, Powershell, React/Node JS, MS-SQL, PostGres, Scripting, RestAPIs, CI/CD deployments, and have good subject matter understanding of Storage products' RestAPIs and native CLI capabilities.Preference given to candidates with good knowledge and understanding of Storage Technology landscape of industry products, architectures, and solutions in context of Dis-aggregated Storage & Software-defined Storage, Scale-out SAN/NAS and Hyper-converged products.Good knowledge of Storage commissioning and decommissioning, Protocols (FC, NFS, CIFS), Hosting & Backup environment, SAN FC/IP Switches, Scripting tools, ServiceNow, etc.

Behavioral Skills/Capabilities:Self-motivated with strong communication skills, both verbal and writtenAbility to handle multiple tasks, set priorities, schedule, and meet deadlines (work under pressure and prioritize tasks)Excellent interpersonal skills including strong decision making, communications (verbal and written) and negotiation skills.Enterprise Leadership BehaviorsSet The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External PerspectiveBring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration EssentialDo It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands CourageQualificationsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job Field: TechnologySchedule: Full-time.